Return and Shipping Policy
Returns
Sanitary Reasons
Due to sanitary reasons, items cannot be returned. Exceptions to this policy will incur a 15% restocking fee, and customers will be responsible for return shipping charges.
Defective, Missing Items, Issues with Order
Contact Us
If you receive damaged, incorrect, or missing items, please visit the Contact Us Page and include your order number. Our customer service agent will address the situation accordingly.
Prompt Communication
Contact us within 3 days of receiving your order, providing clear pictures and a detailed description of any issues. We understand mistakes happen and will rectify them promptly.
Damaged Package Upon Delivery
Immediate Action:
Contact us within 3 days of receiving a damaged package. Save all packaging and contents, take a photo, and send it to us. We'll assist you in resolving the issue.
Change of Address
Address Verification:
Ensure your shipping address is correct before purchase. We won't be responsible for incorrect addresses. Requests for address changes after purchase won't be accommodated.
Policy for Items Shown as Delivered
Delivered Packages:
Once a package is confirmed delivered, we won't refund or reship orders. Please contact your local USPS facility for assistance. We recommend selecting Priority or Express Shipping for better tracking and service.
Express Shipping
Expedited Service:
Express shipping is available, but it won't affect processing time. Contact us for faster processing, which may incur additional fees.
International Shipping
Buyer Responsibility:
Buyers are responsible for customs, duties, and taxes. We recommend Express International shipping for faster delivery and better tracking. Issues with the Global Shipping Program are the buyer's responsibility.
Frequently Asked Questions
Processing Time:
Orders typically ship within one to two days. Custom orders or dyed feathers may require longer processing times.
USA Orders:
Standard shipping via USPS first class takes 3-7 days. Express overnight shipping is available.
Delivery Time:
Shipping times are calculated on business days only. Acts of God and nature may affect delivery times. We do not offer shipping refunds for these circumstances.
International Orders:
We offer Fed Ex, UPS, and first class ground shipping. Fed Ex or UPS is recommended for faster delivery and tracking.
Duties and Tariffs:
Customers are responsible for all extra charges incurred by importing products into their country.
Package Tracking:
All shipments (except International first class ground) receive tracking information via email.
By proceeding with a purchase, you agree to abide by our Return and Shipping Policy. For further assistance or inquiries, please contact us through our website. Thank you for choosing Feather My Head.