Shipping And Return Policies
How long does it take to process my order?
We ship our feathers as quickly as possible. Typically your order will ship in one to two days. Longer times may be needed for custom hair feather orders or if feathers need to be dyed.
Our standard method of shipping is via USPS first class. Shipping times vary between 3-7 days, depending on your location. Express flat rate overnight shipping is available.
How fast will I receive my product?
Shipping times are calculated on business days only; Holidays, Saturdays and Sundays are NOT considered business days. For example, if you order on a Friday, depending on the time of purchase, your order will not ship out until Monday. If you order Express shipping on a Friday, you will not receive your order on Monday. Please take this into consideration when placing your orders. Also, during certain holidays shipping may be slower due to increased shipments. Please Note: Acts of God and nature are out of our control and may affect the delivery time. We appreciate your understanding in these rare circumstances, as there is nothing that can be done, these reasons we do not offer shipping refunds.
Do you ship products internationally?
Yes, we ship to many countries daily. Our feathers are known worldwide and we have many repeat, happy and satisfied international clients.
We offer two methods of shipping: Fed Ex, UPS and first class ground. Fed Ex or UPS, is our recommended method of shipping for International orders. Shipping time typically takes 3 to 4 days, once shipped, with faster shipping times to most areas of France and Canada. Tracking is provided. First Class ground shipping time typically take 2 to 4 weeks. Tracking is not provided with this method, and is not recommend for large orders.
Will my international order be subject to duties and tariffs?
You, the customer, are responsible for all extra delivery charges, duties, taxes, customs fees, and any other charges or fees that may be incurred by importing products into your country. We suggest you call your local customs office for more information on potential duties, taxes, charges, or customs fees.
Can I track My Package?
All shipments, with the exception of International first class ground, will receive an e-mail with their tracking information to the e-mail address they provided during checkout. International Fed Ex and UPS WILL receive tracking information.
Returns and Exchanges
Typically for sanitary reasons we cannot accept returns as hair feathers cannot be resold. Return shipping fees are the responsibility of you the customer. A restocking fee may apply if we make an exception and accept a return from you. Shipping is not returnable.